Mobile Exchange Email Account Stuck on "Loading" Screen

You can successfully complete all the steps to set up a corporate exchange account on a mobile phone but when you click done it's stuck on the "Loading" screen with a wheel.  We had this problem and managed to fix it. We recently upgraded to Exchange 2013 and had problems migrating a few mailboxes. The same problem mailboxes were stuck on loading on ActiveSync on phones regardless of the make or model. To fix I went to properties of their AD account, Security tab(Must do View>Advanced Features to get this) Advanced and check Allow inheritable permissions from.... check box and hit apply. Removed ActiveSync account from the phone and started again and mail worked immediately. 


Tags:
Categories: Exchange
Permalink | Comments (0) | Post RSSRSS comment feed